The Customer Service Center is a quick and efficient way to contact DongA Bank for information on products and services.
DongA Bank Customer Service Center is equipped with the
latest technology and software, operates
24/7 and it is staffed by professionally trained call
centre agents who can provide you with a wide range of banking services.
Service Channels:
- Hotline
1900545464 (available 24/7)
- Email: 1900545464@dongabank.com.vn (your email will be replied with in 16 hrs)
- Phone Banking (available 24/7)
Notes for customers when contacting
with the Customer Service Center:
- DongA Bank is allowed
to record the call content to the telephone board by the customer, in
order to improve the service quality or making it as the basis for
solving related complaint/claims ( if any)
- Information provided to DongA Bank by the customer will be kept
completely confidental. It is only provided to a third party when being requested by functional organizations as
regulated by the State Bank
- DongA Bank only provides information to the cardholder, so we will ask the customer to provide some personal information and transaction information relating to the
account for verification.
- DongA Bank will not take any responsibility in the case of a customer’s personal
information or account information used by others to contact us
- DongA Bank does not provide the customer's financial transaction values by
the telephone
board, email or webchat
- DongA Bank is allowed to refuse or interrupt impolite
callings to harass the operators.
- The customer
absolutely must not supply their
card PIN code, password for use of services provided by our bank through the telephone
board, email or webchat
- Fee for calling to the
telephone board ( collected by telecom supplier )
- Fixed telephone 500D/ a minute
- Mobile telephone: 1.000D/ a minute
